Open an account.

Opening a new personal account (including joint accounts) with Defence Bank, has never been easier through our app and Online Banking.

If you’re not yet a member, you can join now and open accounts during the set-up process.

If you’re already a member, log into your app or Online Banking and follow the below instructions.

Opening a personal account.

App.

  1. Login to your app.
  2. Under the main menu, select Manage Account and tap Open Account or Joint Account then follow the prompts.

Online Banking.

  1. Login to Online Banking.
  2. Under the main menu, select Products and choose Open Account following the prompts.

Opening a joint account.

To open a joint account, you must both be members of Defence Bank and have downloaded our app or know your login details for Online Banking.

App.

  1. Login to your app.
  2. Under the main menu, select Manage Account and tap Joint Account.
  3. Select Open Joint Account and follow the prompts.

Online Banking.

  1. Login to Online Banking.
  2. Under the main menu, select Products and tap Open Account.
  3. Follow the prompts and select the account type you would like to open.
  4. Once you have selected your account, scroll down and tap the checkbox ‘Joint Account Option’. Here you will need to enter the Defence Bank membership details of the person you would like to share the account with.
  5. Select Open Account.

Next steps to activate the joint account.

Once a joint account has been opened, a prompt will be sent to the other account holder asking them to accept the joint account request. They can do this via the app or online banking following the below steps:

App.

  1. Login to your app.
  2. Under the main menu, select Manage Account and tap Joint Account.
  3. Select Pending Joint Accounts and follow the prompts.

Online Banking.

  1. Login to Online Banking. 
  2. Under the main menu, select Products and tap on Pending Joint Account, and follow the prompts.

If you prefer not to do your banking digitally, download a new account application form or pick one up from a Defence Bank branch.

Once completed, please return the form to your local branch or by one of the below methods.

Secure Messaging.
Send us a secure message via Secure Messaging in Online Banking or the app. 

Fax:
(03) 8624 5892

Mail.
New Accounts
Defence Bank
PO Box 14537
Melbourne VIC 8001