Fee-Free Banking

Even though we’ve traditionally focused on the Australian Defence Force, you don’t have to be a Defence Force employee or relative to take advantage of Defence Bank’s products and services – membership is open to all Australians.

We’re always happy to see our members in person. Our branches can help you with anything from general account information to home loans. If the branch is on a military base, just give the branch a call to let them know you’re coming in so they can escort you.

Find your nearest branch.

Definitely. If you’re already a member, to open a new account (including new joint accounts) you can log into your app or online banking and follow the below instructions, or you can give us a call on 1800 033 139. If you’re not yet a member, you can join now and open accounts during the set up process.

App

Login to your app.
Under the main menu, select Manage Account and tap Joint Account.
Select Open Joint Account and follow the prompts.

Online Banking

Login to online banking.
Under the main menu, select Products and tap Open Account following the prompts.

Find out how to join Defence Bank.

You can open as many savings accounts as you like! When it comes to the iSaver however, just remember that you can only have the introductory rate on the first one that you open.

View savings accounts.

You can have as many as you like! There are no account keeping fees, and you can name them whatever you like to distinguish them in your online banking.

Find out more about the Everyday Banking account.

Our Everyday Access account is free from account keeping, domestic transactional and transfer fees. Some fees that apply are if the account is used incorrectly, such as EFT decline fees and direct debit dishonours. There may also be overseas fees where Merchants or ATM operators may charge their own fees, and a 3% foreign currency conversion fee will apply when withdrawing cash overseas. For a full overview, have a look at our domestic and overseas fees and charges schedules.

You can open a Salute account within 365 days from the date of reaching an ADF milestone. (for deployment/seagoing you can apply as soon as you have received your papers, so we can set up the account before you go)

You have reached 15 or 25 years of service in the ADF.
You are deployed.
You start receiving a seagoing allowance.
You retire from the ADF.
You resign from the ADF.
You are discharged from the ADF on medical grounds.

If you’re unsure, simply give us a call on 1800 033 139, and we’ll be more than happy to check for you.

Find out more about the Salute account.

Your interest rate will revert back to the standard Salute account rate. Other terms and conditions apply.

Find out more about the Salute account.

Currently, the bonus savings rate lasts for six months for amounts up to $250,000.00.

Find out more about the iSaver account.

There are a few options available, including using online banking, our mobile app, attaching a Visa Debit card to the account, or you can head into any of our branches to speak to one of our friendly staff.

Download our award-winning app.

Find a branch near you.

When you turn 18, we will convert your Teen Saver or Cadet Saver to an Everyday Access account. Your Visa Debit card, payments, account details and account nickname will stay the same.

Find out more about the Everyday Access account.

These accounts are held solely in the name of the child or teen. As soon as a child turns 12, they have full control over their accounts, and we will always need to speak directly with them in regards to their membership.

Different accounts may have different fee structures depending on how you use them. You can find our full fees and charges schedule below.

View fees and charges.

If an account has no member-initiated transactions for 12 months it will be made dormant.

You can activate your account from dormant to active by contacting our Contact Centre on 1800 033 139, your local branch, sending us a Secure Message or using the Contact Us form. A dormant account can be avoided by transferring as little as five (5) cents either in or out of the account within a 12 month period.

Opening a joint account has never been easier through our app and online banking. To open a Joint Account, you must both be members of Defence Bank and have downloaded our app or know your login details to online banking. Then follow the below steps:

App.

Login to your app.
Under the main menu, select Manage Account and tap Joint Account.
Select Open Joint Account and follow the prompts.

Online banking.

Login to online banking.
Under the main menu, select Products and tap Open Account.
Follow the prompts and select the account type you would like to open.
Once you have selected your account, scroll down and tap the checkbox ‘Joint Account Option’. Here you will need to enter the Defence Bank membership details of the person you would like to share the account with.
Select Open Account.

Once a joint account has been opened, a prompt will be sent to the other account holder asking them to accept the joint account request. They can do this via the app or online banking following the below steps:

App.

Login to your app.
Under the main menu, select Manage Account and tap Joint Account.
Select Pending Joint Accounts and follow the prompts.

Online banking.

Under the main menu, select Products and tap on Pending Joint Account, and follow the prompts.

Find out how to join Defence Bank.

Depending on your needs and situation, you can open any one or multiple of the below accounts as a joint account via our app or online banking:

A regular payment is an agreement between a customer and a merchant to debit either a bank account or a card at a determined interval agreed by both parties.

There are two types of regular payments - direct debit and recurring payment.

A direct debit is an automatic transaction that transfers money from your account to another.

Direct debit payments are considered a type of ‘account-to-account’ payment method. When you set up a direct debit, you authorise a merchant or service provider to take an agreed amount of money from your nominated account using your BSB and Account Number. Direct Debits are set up with the supplier.

A recurring payment is a regular payment from your Visa Debit or credit card.

When you set up a Recurring payment, you give your credit card or debit card details (card number, expiry date and security code) to a merchant or supplier to allow them to charge your credit card regularly to pay for the services they provide you.

Direct debits are handy for paying regular bills, such as your monthly phone bill, Insurance, loan repayments, gym membership. Automatic payment means you don't have to remember to pay the bill, and you don't risk any late fees.

To set up a direct debit, you arrange a direct debit authority. This allows a service provider to withdraw money from your account.

Providers may specify direct debit payments as a condition of signing up for a product or service.

You can set up a direct debit to withdraw money from your bank account or set up a recurring payment from your credit card.

The amount can be fixed or variable and can come out at set dates or at regular intervals. For example, you could set up a direct debit with:

your real estate agent to pay your rent on the first day of every month.
your electricity provider to pay your bill from your transaction account or credit every 3 months.
your insurance provider to pay your monthly insurance premium from your transaction account or credit card.

If you are wanting to stop a direct debit payment you can request the bank to make the direct debit inactive via a call to our Contact Centre or by a secure message in your Online Banking if it is before the date the debit is due to be processed. Alternatively, you can contact the merchant or service provider.

To cancel a recurring payment from your Visa Debit or credit card, you should contact the merchant at least 15 days before the next scheduled payment and keep a copy of the cancellation request.

If the merchant does not act in accordance with your instructions you may be able to dispute the transaction. Disputed transactions can be completed over the phone or requested by a secure message in your Online Banking.

As the payments are set up directly with the provider any changes would need to go through them directly.

Before you set up a direct debit, make sure you trust the service provider. You are giving them permission to withdraw money from your account.

Check your accounts regularly to make sure the provider is taking out the agreed amount of money.

If you find an incorrect or unauthorised transaction, contact Defence Bank as soon as possible.

For extra security, your card comes with a new CVC and expiry date.

This means that if you’ve set up direct debits or regular payment arrangements linked to your old card like Spotify, Netflix or your weekly gym membership fee, you’ll need to update these services with your new card details so you don’t miss a payment.

You may want to complete our regular payment letter template to help you with this.

Usually when:

You don't have enough money in your account on the day the payment is due to be taken out.
The payment is not inline with your pay cycle.
The service provider is untrustworthy.
You don't know how to cancel the payments when you need to.

We have made some cost savings in the way we process direct debits so we can reduce our fees. We want to provide a better experience through a text message notification service.

As part of this change, we have:

The introduction of a free SMS service which notifies you automatically of when there are insufficient funds in an account to honour a direct debit request. This SMS will give a small grace period-of- time to transfer funds to the nominated account to avoid the payment dishonouring and attracting a dishonour fee.
A reduction in the fee charged if a direct debit payment is dishonoured due to insufficient funds from $10.00 to $0.00.

The fee will be reduced from $10.00 to $0.00.

We no longer charge members a $10.00 fee for honouring payments where there are insufficient funds in an account, as the process of honouring direct debit will cease.

We will therefore be removing this fee from all our products and services.

The dishonour fees changes will take place 1st of November 2024.

Yes, we will be sending you a text message on the morning of the next business day.

The text message will be sent on the next business day, generally first thing in the morning.

You will have approximately 2-3 hours to deposit funds into your nominated accounts to meet your direct debit obligations.

The payment will dishonour. Suppliers, such as a gym membership or insurer will not receive any money.

We will look at the direct debit declines the next business day and then it’s usually 2-3 hours from the time you get our first text message.

No, we will no longer honour payments, therefore there is no honour fee that will apply.

No, the bank will not be moving funds from one account to the nominated account to cater for direct debits. The onus is on you to ensure you have sufficient funds to meet your direct debit obligations.

This is the account where funds have been nominated to come out of in a direct debit arrangement.

You will receive a text message on the next business day (after the direct debit has failed) advising you to add funds to your nominated account.

The text message will be sent to you on the next business day (in the morning) after a failed attempt. You will then have around 2-3 hours to deposit funds to meet your direct debit obligations otherwise your payment will fail to be transferred to the supplier.

The text message service is for free; therefore, it will not cost anything to receive a text message from us.

Set up direct debits to come out of your account the day after pay day, so you know you have enough in your account.

For personal accounts, our minimum term deposit is $1,000, and there is no maximum amount you can get started with.
Learn more about our term deposits.

For business accounts, our minimum term deposit is $2,000, and there is no maximum amount you can get started with.

Learn more about our term deposits.

While it’s not possible to add funds during the term, you can add any funds at maturity for the next term. We’ll send you the form via email, up to a month before the maturity date to ask you what you’d like to do, and you can note on the form that you’d like to add funds, and send it back to us.

While interest rates for new term deposits may change during your term, this will never affect a deposit that is part way through its term. That rate is locked in for the agreed amount of months.

If you require your funds before the maturity date of the term, either partially or in full, a pre-payment adjustment and an early redemption fee of $30 will apply.

Percentage of the term lapsed.	Adjustment to be applied as a % of your interest rate.
0% to less than 20%	90%
20% to less than 40%	80%
40% to less than 60%	60%
60% to less than 80%	40%
80% to less than 100%	20%

Prepayment adjustment example: For a 5.00% p.a. one-year term deposit of $50,000, where the entire account balance was withdrawn after 4 months:

Divide the original interest rate by 365 to get the daily interest rate 5.00% ÷ 365 = 0.0136986%
Multiply this by the amount of the term deposit to get the interest earned each day $50,000 x 0.0136986% = $6.8493
Multiply this by the number of days for which the funds were deposited $6.8493 x 122 days = $835.62
Find the percentage of the original term that has elapsed 122/365 (days) = 0.33 (33%). As 33% of the original term has passed, the interest will be reduced by 80%.
Multiply the interest earned by 80% (0.80) to get the prepayment interest reduction $835.62 x 0.80 (80%) = 80% $668.49 (rounded to two decimal places).

This is the interest you will lose if you close your term deposit early. These calculations do not include the $30 early withdrawal fee.

Note that the calculation above is intended as a guide only and may vary slightly from your actual interest earned due to the rounding used in the example.

If you would like a form to complete, please contact us.

Currently only an individual account holder (an account in the name of one person only) can make changes to term deposit renewal instructions via online banking.

Joint account holders cannot change the account to redeem in online banking, however, they can view the renewal information.

A signatory to the account can view the account in online banking, but cannot see the renewal instructions nor make changes in online banking.

Power of Attorney (POA) holders can view the renewal information, but, cannot make any changes in online banking.

When you sign into online banking with your individual membership number, you are a signatory to your business account and so cannot make changes to your business term deposit renewal instructions in online banking.

This is the same for Retirement Savings Account (RSA) account holders, you will not be able to see the renewal instructions nor make changes in online banking for an RSA term deposit.

When you sign into online banking with your individual membership number, you are a signatory to your child's accounts and so cannot make changes to your childs term deposit renewal instructions in online banking.

Prior to the maturity date, if you are the sole account owner, you can elect to redeem to a Defence Bank savings account in your name at maturity.

Prior to the maturity date, if you are the sole account owner, you can elect to renew your term deposit for the same term at the rate available on the day of maturity.

Note: at the maturity date or the ‘grace period’, you are unable to change your instructions to redeem via online banking for this maturity. Any instructions loaded in online banking during the grace period will be processed at the next maturity.

If you are the sole owner of the account (not a signatory or joint account holder) and would like to redeem all of your term deposit to a Defence Bank savings account, you can do so via online banking:

Select renewal details, (found by selecting the three dots beside the relevant term deposit).
Select 'No' when asked if you want to renew.
Select your nominated deposit account to receive the funds by selecting the drop-down box beside the visible savings accounts.
Select save changes.

Your new instructions will now show as having been updated.

These instructions can be revoked or amended at any time prior to the maturity of the term deposit.

Currently the term deposit self-serve option is only available in online banking.

We hope to have it deployed to the Defence Bank App at a future date.

You will need to provide your signed instructions in writing to Defence Bank.

HINT: If you wish to avoid the paperwork, go to online banking, and set your renewal to pay straight to your Defence Bank everyday account or savings account and transfer external online on the day or shortly after.

No - To add funds to a Defence Bank term deposit, funds need to be in a Defence Bank account on the day of maturity/commencement.

Requests to add funds can be submitted via a DocuSign form, secure mail, email or over the phone if the from account is a 'may sign alone account'. Your request will then be actioned on the day of maturity (or the next business day).

Hint: If you wish to avoid the paperwork you can elect to redeem your term deposit at maturity to your Defence Bank Savings account then at maturity you can open a new term deposit with the additional funds.

No - To change the term of your term deposit, a request can be submitted via a DocuSign form, secure mail, email or over the phone if the term deposit is a 'may sign alone account'. Your request will then be actioned on the day of maturity (or the next business day).

If the account is a two to sign account, the request will need to be completed in writing signed by the required number of signatories.

Hint: If you wish to avoid the paperwork, go to online banking, and set your renewal to pay straight to your Defence Bank everyday account or savings account and and then set up a new term deposit for the new term on the day or shortly after.

If you do not have a Defence Bank Savings account, you will not be able to redeem your term deposit online.

The savings accounts available for selection must meet the following criteria:

be active.
be a Defence Bank account.
be owned by the term deposit holder (joint accounts are acceptable).

No - All instructions need to be received prior to maturity, if it is already the day of maturity you will need to submit your request in writing for our team to process on your behalf.

No, all online instructions need to be received prior to maturity, If the maturity date has passed you will need to submit your request in writing for our team to process on your behalf.

When interest is set to capitalilse, the balance shown on the renewal instruction page is a combination of the current term deposit balance and the expected interest at the time of maturity.

If changes are made to the term deposit during the term, this will change the renewal balance.

You can receive a secure message from Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

Log in to the Defence Bank app.
Select the 'you have new messages' notification from the home screen.
Select the message, it will expand to fullscreen for you to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.

Online Banking.

Log in to Online Banking.
Select 'View mail' from the mailbox of the side menu.
Enter your validation code when prompted.
Select the new message to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.

You can buy a new or used car or motorcycle up to, and including, 5 years old with a car loan. If you would like to purchase an older car, contact us as you may do so with a personal loan.

The maximum loan amount is dependent on a number of factors, including a borrower’s ability to service (pay) the loan. Call us on 1800 033 139 to discuss your needs.

Congratulations, please contact us (up to a week) prior to paying off your loan to obtain the final payout figure. Once the funds are available in your account we’ll process the final payment for you.

View our current interest rates here.

An overdraft is more of a backup facility that kicks in when you’ve exhausted all of your own funds in the account. The interest on an overdraft starts being calculated the day any transactions are made taking you into overdraft. As soon as your account balance is back in credit, interest stops being charged.

With a credit card, you can spend up to your credit limit and have up to 55 days interest free to pay off your credit card. Interest will start to be charged at the end of the 55 days interest free period.

Call us on 1800 033 139 so that we can have a chat and help you to determine the best loan to meet your needs.

View our current interest rates here.

Motor vehicles up to and including five years old can be purchased using our used car loan. If you would like to purchase an older car, contact us as you may do so with a personal loan.

The minimum loan amount across our personal and car loan range is $1,000.00.

A debt consolidation loan is when you combine two or more external loans into one to make repayments easier. This can include car loans, personal loans, or credit cards.

View our current interest rates here.

Each loan is assessed on a case by case basis and security may be required.

Great news! There are no fees for paying out your loan early.

You need to have at least 5% genuine savings plus enough funds to cover fees and charges.

Where you have less than a 20% deposit, lenders mortgage insurance (LMI) or, if you are eligible, a Home Guarantee Scheme will be required. Speak to a lender to find out more.

Look at our home loan options.

The Defence Home Ownership Assistance Scheme (DHOAS) assists current and former Australian Defence Force (ADF) members and their families to achieve homeownership.

DHOAS is administered by the Department of Veterans' Affairs (DVA) on behalf of the Department of Defence.

DHOAS provides eligible current and former serving members of the Permanent Force and the Reserves with a subsidy on the interest of their home loans.

The subsidy is paid monthly, directly into a DHOAS home loan. The amount of subsidy you receive depends on your subsidy tier level and the balance of your home loan up to your subsidised loan limit.

To learn more about Defence Bank DHOAS home loans click here.

To find out more about DHOAS and your eligibility click here.

Eligibility for a DHOAS certificate is organised directly through the Department of Veteran Affairs (DVA). Once you have your DHOAS certificate, our lenders can help find the best product for you.

Talk to a lender to find out more.

From January 2023, there have been improvements to how ADF members and veterans can qualify for and access DHOAS, these are:

Reducing the minimum qualifying period required by current ADF members from four to two years for permanent service, and from eight to four years for Reserve service.
Removing the deadline for veterans who have left the service to access their final subsidy certificate (previously five years). Contact the Department of Veterans Affairs for more information.

Portability of your Defence Bank DHOAS home loan may be possible if you don’t require additional funds to purchase your next home. Speak with a lender to discuss your situation further.

We also recommend you should always contact the Department of Veteran Affairs (DVA) before making any changes to your DHOAS home loan.

You and your partner will both need to be Defence Bank members to obtain a Defence Bank DHOAS home loan. The good news is that once you are a member, you will have access to our wide range of savings, investment, insurance and loan products.

Talk with one of our home loan consultants to discuss how we can assist you.

Where you borrow more than 80% of the value of your property, you may be required to pay for Lenders Mortgage Insurance (LMI). Where you are a first home buyer you may be eligible for a Home Guarantee Scheme in the place of LMI.

Talk with one of our lenders to find out more.

The loan-to-value ratio (LVR) in relation to home loans is the amount of the loan expressed as a percentage of the value of the property being purchased or refinanced.

Each Defence Bank home loan product has a maximum LVR.

The LVR is expressed as a percentage. It is determined by dividing the amount of the loan by the property value with the answer then multiplied by 100%.

As a formula, LVR is expressed as follows:

Where the LVR exceeds 80% lenders mortgage insurance (LMI) or, if you are eligible, a guarantee under the Home Guarantee Scheme will be required. It’s best to talk to a lender to find out more.

Defence Bank’s Ultimate Package is a whole-of-banking package. Under the package you can receive a number of discounts and waived fees on lending products and insurance, as well as general banking fees.

For more information about your specific situation, you can have a chat with one of our home loan consultants.

With variable interest rates, your repayment amount may increase or decrease in line with changing interest rates. With a fixed interest rate, you have the certainty of both the interest rate and repayment amount staying the same for the fixed period.

While we do not generally use family guarantees, talk to one of our home loan consultants to see if there is another way we can help you with your home loan.

Every situation is different, and there are a number of factors that can determine the best product for you. The best thing to do is to talk with one of our home loan consultants so that they can find the most suitable loan to meet your home purchasing goals.

Redraw is available on our range of variable interest rate home loans.

Most of our loans have an online redraw facility. If you have an older loan, you may need to call our Contact Centre on 1800 033 139 or your local branch for assistance.

Having pre-approval can provide you with a sense of security when making an offer on a property. You can discuss getting pre-approval with one of our home loan consultants.

Most of our variable rate home loan products can have an offset account attached. The only exceptions to this are our Premier Low Rate home loans, and any fixed home loans.

Yes, Defence Bank is an approved lender for the Home Guarantee Scheme. Talk with one of our home loan consultants to find out more.

Our Home Loan Offset account is a convenient way to save yourself money on your home loan.

Money is readily available.
The interest you save on your loan can be greater than interest you earn in a regular savings account.
It’s a day-to-day transactional account with convenient card access, including digital banking and access to our award-winning app.

First, to have everything run super smoothly, you’ll need to have the facility set up by your home loan consultant. Or contact your nearest branch or our Contact Centre on 1800 033 139 to arrange. Once your home loan is linked to the home loan offset account, simply make a deposit. You can choose to add a Visa Debit card to your account for easy access. However, try to maximise every dollar and keep as much money in the home loan offset account as possible.

You can also have your salary, or other deposits, credited straight to the home loan offset account. That way, you get the immediate benefit of saving on your home loan interest.

Every dollar you have in your linked Home Loan Offset account saves you interest every day it’s there. Even maintaining a balance of a few hundred dollars can save thousands in interest.

Your home loan interest is worked out each day, calculated on the balance of your loan (and then charged monthly).

The Home Loan Offset account works by using 100% of the balance to ‘offset’ or effectively reduce the portion of your home loan accruing interest. For example, if your Defence Bank home loan had a balance of $350,000 with $50,000 linked to our Home Loan Offset account, you would only pay interest on $300,000 of your loan balance.

The Home Loan Offset account can be linked to selected home loans with variable interest rates, including construction loans.

An offset facility is not available during a fixed-rate period.

Yes, you have three options to do so.

Log in to the Defence bank app, choose the account you would like to rename, then tap the three *** located in the left-hand corner, tap ‘Rename account’, then add in your new nickname and tap ‘update’.
Log in to Online Banking, click on the account you would like to rename, then go to setting in the top toolbar, then go to the subheading which is also known as ‘settings’, then add in your new nickname in the ‘rename account’ box, then click ‘save’.
Call us on 1800 033 139 and we will do it for you.

If you are new to Defence Bank:

Head over to the Defence Bank Foundation Credit Card.
Click on Apply now > Start New Application and follow the prompts.

If you are an existing Defence Bank Member log into Online Banking or use the Mobile App.

Online Banking.

Log into your Defence Bank Online Banking.
From the menu select Apply > Apply For Loan.
Input your one-time password or VIP security code.
Select Start New Loan and follow the prompts.

Mobile app.

Log in to your Defence Bank mobile app.
From the menu select Apply > Apply For Loan.
Under the menu select Products > Credit Cards where you will be redirected to the Defence Bank Credit Card page on our website.
Select Apply now > Start New Application and follow the prompts.

Yes. You can apply for a credit card with Defence Bank to pay out an existing credit card with another financial institution. This could allow you to better manage your repayments with a lower interest rate.

If you would like to talk to us about transferring your credit card balance simply visit one of our branches or call us on 1800 033 139.

No, unlike many other banks that may charge a percentage of between 1-3% of the balance transferred, Defence Bank does not impose a fee for Balance Transfers.

An additional cardholder will first need to be made a signatory on your credit card account, once this is done they can be issued with a credit card linked to your credit card account.

Drop into your local branch or call us on 1800 033 139 to get the process underway.

No, there are no fees for an additional cardholder.

If you need to remove access by an additional cardholder please visit us in-branch or contact us on 1800 033 139 for assistance.

To increase your credit card limit, we will need you to complete a new application so that we can obtain some up-to-date information from you. You can log into Online Banking or use the Mobile App to lodge your application.

Online Banking.

Log into your Defence Bank Online Banking.
From the menu select Apply > Apply For Loan.
Input your one-time password or VIP security code.
Select Start New Loan and follow the prompts.

Mobile app.

Log in to your Defence Bank mobile app.
From the menu select Apply > Apply For Loan.
Under the menu select Products > Credit Cards where you will be redirected to the Defence Bank Credit Card page on our website.
Select Apply now > Start New Application and follow the prompts.

Tip: When applying for an increase to your limit, during the application make sure you select the total amount of your new card, not the amount you would like it to be increased by.

You are able to request a reduction or cancellation of your credit card limit through either Online Banking or the Defence Bank mobile app. You can also visit us in-branch and we’d be happy to help.

Online Banking.

Select Services > Card Management.
Input your one-time password or VIP security code.
Select Reduce Limit or Close Credit Card next to the relevant credit card and follow the prompts.

Mobile app.

Under the main menu select Manage Accounts > Manage Cards.
Click on the credit card you wish to reduce or cancel the limit on.
Select Reduce credit limit or Cancel card as required and follow the prompts.

Paying your credit card can be done in several ways, but the easiest by far is through Online Banking or our mobile app.

If paying from another Defence Bank account.

Log into your app or Online Banking portal.
Select Pay > Transfer.
Select the account you would like to transfer from and the credit card as the account to transfer to you would like to pay.
Follow the prompts to make payment.

If paying from another financial institution.

Create a PayID for your credit card account, then use that payID when transferring funds from another financial institution.
You can also use our BSB 833 205 and your nine digit credit card account number to transfer payment from another financial institution.
Of course you can always deposit funds over the counter at any Defence Bank branch.

A credit card cash advance is when you withdraw funds from your credit card account. This may be via ATM, across the counter in Branch or transferring funds using Online Banking or the mobile app. Transactions like bill payments at Australia Post Office outlets may also be processed as cash advances.

To view our current credit card interest rates click here.

Interest starts to accrue from the date of the cash advance and will be charged to your account at the end of the month.

Yes, there’s a six month introductory interest rate for first-time Defence Bank Foundation Credit Card applicants. See our current interest rates.

Find out more.

The greater of $20 or 3% of outstanding balance.

The minimum monthly repayment on a credit card is the lowest amount you are required to pay to meet your credit card contract. By paying this amount on the payment due date, you'll avoid late fees, maintain a good repayment history, but you will still pay interest on the remaining amount owing. You should always try and pay more than the minimum amount so your credit card balance is paid off quicker and less interest is accrued.

For example, if you owe a balance of $1100 on your credit card with the minimum monthly repayment being $25, you will pay interest on the remaining $1075.

Find out more about how the minimum repayment amount works.

If you withdrew funds from an ATM, across the counter in Branch or transferred funds out of your Credit Card account using Online Banking or the mobile app, then interest will accrue from the date of the transaction. There is no interest free period on any cash advance transactions.

Interest will also start accruing where the balance has not been paid off in full by the due date on your last statement.

Making extra repayments on your credit card is always a good thing. This means you will accrue less interest and pay off your credit card quicker.

Use our Credit Card Repayment Calculator to see how fast you can pay off your credit card.

Sometimes things happen that are out of our control. If you need a little extra help contact us 1800 773 158 or email membercare@defencebank.com.au to see how we can help you.

There is an annual fee of $45, half of which is donated to the Defence Bank Foundation, and other fees such as declined transaction, dishonour and late payment fees.

You can find a full list of fees by scrolling down to the ‘Rates and fees’ section on the Defence Bank Foundation Credit Card page.

The annual fee is $45. Half of this fee ($22.50) is donated to the Defence Bank Foundation which supports the Defence Community Dogs program. This is our way of saying thank you and supporting our veterans.

Learn more about the Defence Bank Foundation.

We reward our credit card holders with one of the lowest interest rates on the market and give half of the $45 annual fee to the Defence Bank Foundation.

Learn more about the Defence Bank Foundation.

Australia’s Defence Bank Foundation is an independent charity established to help injured, wounded and disadvantaged serving and former Australian Defence Force (ADF) members and their families.

All funds raised are used to run The Defence Community Dog's program - a program that provides Assistance Dogs to veterans suffering from Post-traumatic Stress Disorder (PTSD) and related conditions.

Learn more about the Defence Bank Foundation.

We have qualified Wealth Investment Officers who are able to provide factual information and general advice. They will not be able to provide you with personalised advice.

call us on 1800 979 188 or email investments@defencebank.com.au and we will email or call you back within 48 business hours.

Once you have read and understood the Defence Bank Super Assured Product Disclosure Statement (PDS), you may then download and complete the application form, which is located at the back of the PDS. Once the form is complete, you may post it to us along with a certified copy of your photographic identification.

If you are already a Defence Bank member you can apply online through Online Banking - once you have signed in select ‘Apply’ then ‘Defence Bank Super Assured RSA’. This will take you to some information about the RSA and a few options.

Click 'Download' next to the required application which will open up the form. Once you have downloaded the form, save, complete all fields, save and then send via Secure mail

Join us to open a Defence Bank membership. You do not need to be a Defence Bank member to open a Defence Bank Super Assured RSA however it can make the process easier.

Note: There is a minimum balance requirement of $10,000 to open a Defence Bank RSA

Yes. The minimum amount required to open a Defence Bank Super Assured RSA ‘Accumulation’ account is $10,000. If no contributions have been received into an RSA after 6 months the RSA account will be closed.

If you are looking to convert from accumulation to pension phase you will require a minimum balance of $50,000.00.

Our RSA is designed for individuals only, Defence Bank’s RSA cannot be opened in joint names or in the name of a SMSF.

Our RSA product has the unique features of no joining, investment manager fees, administration fees, or account keeping fees, and there are no commissions paid to financial planners.

Defence Bank Super Assured RSA does not offer insurance.

You can become and stay a member of Defence Bank Super Assured RSA regardless of which bank you do your daily banking with.

You can find all of our RSA interest rates at the link below.

View RSA interest rates.

There are three ways to transfer your fund, they are:

log in to your MyGov account, link your superannuation services (if not already) and request a rollover online from your other fund;
complete our Transfer Authority form, scan and send to us then send via Secure mail or mail to our PO box; or,
request a rollover via your current fund. You will need to use this option if you are looking to roll your funds into your RSA from a Self-Managed Super fund (SMSF), your accountant should be able to assist you.

If you are making a personal contribution, please complete the Personal Contribution form.

Please ensure that each time you transfer into this account, you email a contribution form to us at the same time as you make the payment, that way we can identify the rightful owner, and how you wish us to treat your contribution(s).

IMPORTANT: Be sure to add your RSA holder number as reference so we can correctly identify your funds.

Account name: Defence Bank Super Assured
BSB: 833 205
Account number – Personal Contribution: 20795437
Reference: <your RSA holder number>
Email address: investments@defencebank.com.au

If you are making a spouse contribution please complete the Spouse Contribution form.

Please ensure that you email a contribution form to us at the same time as you make the payment, that way we can identify the rightful owner, and how you wish us to treat your contribution(s).

IMPORTANT: Be sure to add your RSA holder number as reference so we can correctly identify your funds.

Account Name: Defence Bank Super Assured
BSB: 833 205
Account Number – Spouse Contribution: 20795433
Reference: <your RSA holder number>>
Email Address: investments@defencebank.com.au

To meet the work test, you must be gainfully employed for at least 40 hours during a consecutive 30-day period in the financial year in which the contributions are made.

Gainfully employed means employed or self-employed for gain or reward in any business, trade, profession, vocation, calling, occupation or employment.

If you do unpaid work or only receive passive income, such as interest, dividends, trust distributions or rent, you do not meet the definition of gainfully employed.

Once you’ve made an after-tax contribution (personal contributions) into your super account, you have the option of claiming a tax deduction. To do so, please complete a Notice of Intent to Claim a Tax Deduction form.

Note, you should always check with your accountant or financial planner before claiming a tax deduction on your personal contribution, as heavy tax penalties may apply if you get it wrong.

Spouse contributions are contributions you make on behalf of your partner from your after-tax income.

You must be married or in a de facto relationship with your partner to make super contributions on their behalf. You must also both be Australian residents.

If you’re making after-tax contributions to your partner’s super, your partner needs to be under age 67, or meet the work test or work test exemption requirements if they’re aged between 67 and 74, to be eligible to receive spouse contributions.

Non-concessional contributions are personal contributions you make using after-tax money. The advantage of making a personal non-concessional contribution is that they are not subject to tax when you contribute the money to super.

For low-income earners, you may also be eligible to receive government co-contribution.

The 2022/23 annual non-concessional cap is $110,000 per annum. These contributions are subject to age eligibility - individuals aged 67 to 74 years (inclusive) will be able to make or receive non-concessional (including under the bring-forward rule) without meeting the work test, subject to existing contribution caps. Individuals aged 67 to 74 years will still have to meet the work test to make personal deductible contributions.

The best way to check if your employer has paid your super is to login to your account via Online Banking or the app, that way you check at any time how much has been paid and when.

Yes. In order to keep your funds safe and only accessible by you, we now require a certified copy of your photographic identification with every withdrawal request.

A retirement declaration is used to confirm you have met a condition of release.

If you are under the age of 65 and are requesting a full or partial commutation (lump sum payment), we require the Retirement Declaration Form to be completed and certified in addition to the withdrawal form.

Defence Bank sincerely values your loyalty. However, we do also appreciate that, for whatever reason, you may leave us someday. But if you do have to go, here are a couple of options that may help.

Log into your MyGov account, and request a rollover online.
Complete our withdrawal form, send it along with a certified copy of your photographic identification via post.
Request a rollover via the other fund. You will need to use this option if you are looking to roll your funds into a Self-Managed Super fund (SMSF), your accountant should be able to assist you.

If you are making personal contributions into your Superannuation, then make sure you complete the Notice of Intent to Claim or Vary a Deduction for Personal Super Contributions form and send to investments@defencebank.com.au before we process your rollover to the other fund or close your account. That way we will make sure your personal contributions are recorded as concessional contributions.

Your employer requires the following:

Superannuation’s USI (Unique Superannuation Identifier) 57087651385001;
ABN 57087651385; and,
your RSA holder number (many employers also ask for a Letter of Compliance).

You can keep your Defence Bank Super Assured RSA, regardless of industry type or job. All you need to do is tell your new employer that you would like your super payments made into your current Superannuation account.

Pensions are paid on the 15th of the month as nominated by you, either monthly, quarterly bi-annually or annually.

You will receive one statement each year, usually in October, which contains your account balance, income payments and transactions from the previous financial year including your balance.

Currently we do not send the Defence Bank Super Assured RSA statements electronically, you should receive your annual statement late September or early October, be sure to keep us updated of any change of address details.

When you close your account you will be sent an exit statement.

To make or update a binding nomination, you will need complete and send a Binding Death Benefit Nomination form.

This form must be the original and be completed without errors or corrections. Important – all Death Benefit Nomination forms must be witnessed by two non-beneficiary adults (over 18 years) at the time of signing the form.

You can check your account balance by logging in to your account via Online Banking.

Account access is available to all RSA account holders through Defence Bank Online Banking. You will need your Defence Bank membership number to log on.

How to register for Online Banking.

The reason for the difference is, we deduct concessional contribution tax, currently 15%, before funds are deposited into your RSA account. So, when you look at your payslip you are seeing the gross amount, the amount before we subtract the 15% concessional contribution tax.

Here is an example: Jenny receives $100 from her employer which shows on her payslip. The $100 then comes to Defence Bank where we must apply the 15% concessional -contribution tax, or $15.00. As a result, Jenny will see $85.00 enter her account, the amount after tax.

Yes, you can log in using your Defence Bank member number and you will be able to see your balance in Online Banking, or simply key in your passcode to view in the Defence Bank app. If you haven’t yet availed yourself of our online services, please contact us and we will get you started.

Defence Bank offers the Defence Bank Super Assured Retirement Savings Account (RSA).

At Defence Bank you will have a Defence Bank membership number – this number allows you access to Online Banking and the app.

You will also have Defence Bank RSA holder number this number starts with ‘00’ and is used when we need to identify your superannuation account – your employer will need to know this number.

Superannuation is there to provide you financial support in your retirement. It is also mandatory to have a superannuation account as your employer is required to pay you super contributions, which in 2021/22 is a minimum of 9.5% into a fund of your choice.

If your child is under 18 and working for more than 30 hours per week then they should be receiving super. While your child is under 18 they won't be entitled to super for any weeks they works less than 30 hours regardless of how much they are paid.

There may be a number of reasons, the most likely being we don't have your current email or a postal address. To check that we have your correct details log in to Online Banking or call our Member Services Team on 1800 979 188.

You can make a claim by calling 13 24 80.

You can use a home and contents calculator to find the best figure for your contents.
Calculate now.

While there is no minimum amount, there are some vehicles that we will not cover. Call our Contact Centre on 1800 033 139 to see if our coverage is right for you.

While there is no maximum age, there are some vehicles that we will not cover. Call our Contact Centre on 1800 033 139 to see if our coverage is right for you.

We can organise a quote for you on the spot through our Contact Centre or branch network.

You will need to have a different policy for each property so we can ensure they are properly covered for their individual circumstances.
Find out more.

For a full list of what is covered under Landlord Insurance, you can refer to the Product Disclosure Statement.

A great analogy to think about is if you tipped the room upside down, anything that would fall out counts as contents that can be covered. This also includes cover for incidents like accidental breakage of glass, mirrors and the like, burglary or break in, theft, attempted theft, vandalism and more to give you peace of mind. For more details of excluded contents, you can refer to the Product Disclosure Statement.

View the PDS.

It covers contents in communal residential barracks. If you are living in another type of housing, we can give you a quote for home and contents insurance.

View the PDS.

While there is no temporary option, you can cancel the policy at any time directly through CGU.

View the PDS.

Contents are covered up to 270 days (from the time of application) if the room is unoccupied.

It may depend on the medical condition. We will run through a brief medical assessment with you on the phone to establish your eligibility while organising a quote.
Find out more.

This product is best suited for personal travel, yes.
Find out more.

We’re unable to start a policy from an overseas location, and the journey must begin and end in Australia.

Be a Navy Health member for life.

Once accepted as a member of Navy Health you are entitled to lifetime membership eligibility. This means you or your family members can join Navy Health in their own right at any time in the future.

You and your family will still be eligible even if you:
• Discharge from the ADF.
• Need a period without private health insurance.
• Would rather wait until later in life to take up private health insurance.

Lifetime eligibility means you will have access to all the benefits of a not-for-profit organisation that ensures benefits are given back to members allowing for lower premiums and higher benefits.

There are no qualifying periods if you are accepted for membership after transferring a current membership from another Australian Registered Private Health Insurer and had an equivalent level of cover, and completed all waiting periods*.

Normal waiting periods will apply to those aspects of Navy Health cover not covered previously by your previous insurer, and for those items specifically nominated within the products as requiring extended waiting periods. Waiting periods will also apply if you join Navy Health after 30 days from leaving your previous health insurer.

Navy Health will not pay immediate benefits at a higher level than those provided by the previous insurer. Navy Health annual limits will be reduced by the amount of benefit already paid by the previous insurer for similar services in the current benefit year of transfer. The Clearance Certificate Application may assist you with your transfer to Navy Health.

*Please note: waiting periods will apply if joining Navy Health after 30 days from leaving your previous health insurer.

Medicare does not cover Ambulance cover and different states have different arrangements. Navy Health includes comprehensive ambulance cover on all policies. We cover 100% benefit for ambulance services within Australia provided by a state or territory registered ambulance service, by either air, sea or land. We do not provide benefits for privately run patient transport services, such as Flying Doctor Services, Care Flight, etc.

You’ll first need to be issued a password, then log in for the first time using your member number and the temporary password that will be sent to you as a text.

Generate a password.

You can send a secure message to Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

Log in to the Defence Bank app.
Select ‘Contact us’ within the menu.
Tap ‘Secure Messaging’.
Select the message icon at the bottom right of screen, select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.

Online Banking.

Log in to Online Banking.
Tap on ‘Services’ from the top menu.
Select ‘Secure Messaging’.
Select the address from the first drop down menu, type a subject, message and add an attachment if required, then when ready, select 'Send message'.

You can receive a secure message from Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

Log in to the Defence Bank app.
Select the 'you have new messages' notification on the home screen.
Select the message, it will expand to fullscreen for you to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.

Online Banking.

Log in to Online Banking.
Select 'View mail' from the mailbox of the side menu.
Enter your validation code when prompted.
Select the new message to read.

Note: If the message is from Verify Defence Bank, please do not respond to this message as the message is sent from an account that is not monitored.

Login to online banking.
Under the main menu, select Services and tap Card Management.
Select the card you would like to enable.
Tap Card controls and within the ATM withdrawals section, toggle ‘International’ on.

The best thing to do first is to reset your password. If you’re still having issues, you can get in contact with us and we can check your details, provide you a new password, or make sure everything is unlocked and ready to go.

It is a six digit numerical code received by SMS or email enabling the member to securely authorise transactions such as making external transfers by BPAY or OSKO, changes to contact details, secure messages or registering a PayID.

Remember, we will never ask for your PIN or password by phone or email. STOP. HANG UP. CALL US BACK to check. It's a SCAM.

To set up and receive one-time passwords, the member must first register which can be done through Online Banking.

To register.

Log in to Online Banking.
Go to Settings and select either Secure SMS Management or Second Factor Authentication Email.
From there, simply follow the instructions to complete the registration.

Yes. Secure SMS relies on the member knowing their login password, access to a physical device and the use of a temporary code accessible only through that device. Members can register for VIP access if they are not comfortable using secure SMS.

If you so not have a mobile number you will not be eligible to receive one-time passwords via secure SMS.

Defence Bank members have multiple ways of transacting on their account outside of Online Banking including in-branch, Bank@Post, ATM and using the award-winning Defence Bank app.

Second-factor authentication via email is not a common form of security and has been introduced for the purposes of allowing deployed ADF personnel to transact through Online Banking.

Defence email addresses are also inherently more secure than a standard email domain like @gmail.com.

You can increase and decrease your daily transfer limit by logging into the Defence Bank app or Online Banking and following these steps:

App.

Log in to the Defence Bank app.
Select ‘Manage Accounts’ within the menu.
Tap ‘Transaction Limits’.
Select your new ‘External Limit’ (to pay someone with a bank account that's not with Defence Bank), Internal Limit (to pay someone with a Defence Bank account), or ‘Bill Limit’ (BPAY), and click Update.

Online Banking.

Log in to Online Banking.
Tap on ‘Settings’ from the top menu.
Select ‘Transaction Limits’.
Select your new ‘External Limit’ (to pay someone with a bank account that's not with Defence Bank), Internal Limit (to pay someone with a Defence Bank account), or ‘Bill Limit’ (BPAY), and click ‘Update’.

Once you have increased your daily transfer limit, it will stay at this amount until you manually decrease it. That’s why we recommend you lower your amount immediately after making a big once-off transfer. It’s a good and safe habit to get into.

If you wish to transfer money greater than $20,000, simply contact the team at Australia’s Defence Bank on 1800 033 139 between 8am and 6pm AEST/AEDT Monday to Friday, or visit your local branch.

The daily limit is $10,000, but if you ever need to transfer a larger once-off amount, simply get in touch with us and we can increase it temporarily for you.

A limit increase will take up to 24-48 hours to reach your account.

Log in to your Online Banking account.
Select 'Transfer/Pay' from the menu, and choose 'Transfer'.
Select the account you wish to transfer from and to, enter a reference (optional) and amount of your transfer.
Tip: If you want to set up a transfer or a recurring transfer, tap on 'Schedule Payment'. If you wish for the 'Schedule Payment' field to disappear, simply tap on 'Schedule Payment' again.
Select 'Pay Now'.
Review your transaction details and select 'Confirm' to proceed.

Log in to your Online Banking account.
Select 'Transfer/Pay' from the menu, and tap on 'Pay Someone'.
Select 'Request code' and a code will be sent to your mobile phone or email address if you are set up to receive one-time passwords.
Enter code and select 'Next' to validate.
Tip: You can select to schedule a payment later or set up a recurring payment by switching from 'Now' to 'Later' and following the prompts.
Here you can select a saved payee or tap on 'Someone New' to enter the details of your intended payee.
If you have chosen to pay 'Someone New', enter their PayID or bank account details and select 'Next'.
Select the account you wish the money to be transferred from, enter transaction details and select 'Next'.
Review your transaction details and select 'Confirm' to proceed with the payment.

You can send a secure message to Defence Bank by logging into the Defence Bank app or Online Banking then following these steps:

App.

Log in to the Defence Bank app.
Select ‘Contact us’ within the menu.
Tap ‘Secure Messaging’.
Select the message icon at the bottom right of sceen, select the address from the first drop down menu, type a subject, message and add an attachement if required, then when ready, select 'Send message'.

Online Banking.

Log in to Online Banking.
Tap on ‘Services’ from the top menu.
Select ‘Secure Messaging’.
Select the address from the first drop down menu, type a subject, message and add an attachement if required, then when ready, select 'Send message'.

Login to your app.
Under the main menu, select Manage Accounts and tap Manage Cards.
Select the card you would like to enable.
Tap Card controls and scroll down to ATM withdrawals, toggling ‘International’ on.

You can download the app through Google Play or Apple App Store. It's packed full of features and free to download and use.

To access the Defence Bank app, you will need to be registered for Online Banking and to have an Android device running Android 5.0 software or later, or an iOS (Apple) device running iOS10.3 or later.

If you recently joined Defence Bank, you have a welcome email sent to your registered email address containing instructions on how to register your Online Banking password.

If you’re not registered for Online Banking, you can visit a branch or call 1800 033 139 for help.
If you have forgotten your Online Banking password, you can reset it via the Forgotten Password link found on our Log in page on our website.

I’ve already registered for Online Banking and have a password, now what?

If you’re already registered for Online Banking, you do not need to re-register. Simply download the Defence Bank app to your phone, enter your Defence Bank member number and Online Banking password and follow the prompts.

You can easily update your details through the Defence Bank app anywhere, anytime.

Log into the Defence Bank app.
From the main menu, select ‘My Details’.
Select ‘Update Contact Details’, ‘Update Address Details’, 'Tax File Number or 'Foreign Tax Residency' depending on what you need to update.
Update your details and select ‘Save’.

You can increase and decrease your daily transfer limit by logging into the Defence Bank app or Online Banking and following these steps:

App.

Log in to the Defence Bank app.
Select ‘Manage Accounts’ within the menu.
Tap ‘Transaction Limits’.
Select your new ‘External Limit’ (to pay someone with a bank account that's not with Defence Bank), Internal Limit (to pay someone with a Defence Bank account), or ‘Bill Limit’ (BPAY), and click Update.

Online Banking.

Log in to Online Banking.
Tap on ‘Settings’ from the top menu.
Select ‘Transaction Limits’.
Select your new ‘External Limit’ (to pay someone with a bank account that's not with Defence Bank), Internal Limit (to pay someone with a Defence Bank account), or ‘Bill Limit’ (BPAY), and click ‘Update’.

If you wish to transfer money greater than $20,000, simply contact the team at Australia’s Defence Bank on 1800 033 139 between 8am and 6pm AEST/AEDT Monday to Friday, or visit your local branch.

Display your accounts in an order you’re comfortable with by following these steps:

Log in to the Defence Bank app.
Select ‘Accounts’ from the dashboard or main menu.
Tap the ‘Hand’ icon at the top of the page to begin reordering.
Tap and hold to select the account you would like to reorder and move the account to a new position. Any re-ordering changes will automatically be applied.

Yes, you can. To view the current or previous year’s interest details of open accounts, follow these steps:

Log in to the Defence Bank app.
Select ‘Accounts’ from the Dashboard and tap on the account you want information from.
Tap the ellipsis (three dots) icon on the top right-hand corner and select ‘Account Information’.

Open a new savings account, everyday account, or term deposit is quick and hassle-free by following these easy steps:

Log in to the Defence Bank app.
From the ‘Main Menu’, select ‘Products’ then ‘Open Account’.
Tap on the account type you would like to open and hit ‘Select’.
From here, enter the details for your new account including the ‘Account name’, the account you would like your deposit to come from, and how much your opening deposit will be.
Select ‘Open Account’ when you are happy to proceed, following the prompts to finalise your new account.

Apply for a loan following these easy steps:

Log in to the Defence Bank app.
From the ‘Main Menu’, select ‘Products’ then ‘Lending products’.
Select the loan type, then 'Apply for a loan’.
From here, answer the questions, following the prompts to finalise your application.
Select ‘Save and exit’ if you need to pause your application at any time.

Paying for bills via BPAY through our app is not only convenient but really easy to do by following these steps:

Log into the Defence Bank app.
Select ‘Pay’ from the Dashboard and select ‘BPAY’ from the menu.
Select the provider you wish to pay or select ‘New Biller’.
- If you selected New Biller, enter the Biller code and Reference Number, then swipe ‘Save biller’ to save the Biller details for future payments.
Tap the next arrow icon and enter the amount.
Tap the next arrow icon to select the account you wish the debit to come from.
Tap the next arrow icon to review the payment summary. Once you’re happy, click ‘Pay Now’, and a receipt number will display if the payment has been successful.

Sending money to someone located overseas is easy through our app and uses the real-time foreign currency exchange rate. Here’s how to do it:

Log in to the Defence Bank app.
Select ‘Pay’ from the dashboard and select ‘International’.
Follow the prompts by entering the transaction details, receiver’s personal details, and receiver’s financial details.

If you require further assistance, contact our Member Care team on 1800 033 139.

Payday tracker is a handy feature that allows you to tailor to your pay cycle or other regular payments.

It will then remind you of how many days until your next payday, along with the specific date.

Here’s how you set it up:

Log in to the Defence Bank app.
Select ‘Personalise’ from the Dashboard.
Add ‘Payday Countdown’ to your current widgets.

To set up the countdown:

Select 'Get started'.
Select the dat of your next pay day.
Select how often you are paid then confirm and save.

Quick Balance is a handy feature that allows you to view the balance of a nominated account, without having to log in to the Defence Bank app (optional). Here’s how you set it up:

Log in to the Defence Bank app.
Select ‘Quick Balance’ from the Dashboard.
Select ‘Set up Quick Balance’.
From the list of accounts displayed, tap the toggle button to nominate your accounts for Quick Balance.

You can confirm if you want to 'Show balance on the login screen' without having to log in by toggeling on or off under the gear icon in the top right of screen.

Log in to the Defence Bank app.
Select ‘Quick Balance’ from the dashboard.
The account balances of your nominated accounts will display.

On the home screan you first account will automatically display (if you have selected 'Show balance on the login screen'). Scroll left and right to move between nominated accounts.

Quick Transfers is a handy feature that allows you to transfer between nominated accounts, without having to log in to the Defence Bank app. Here’s how you set it up:

Log in to the Defence Bank app.
From the ‘Main Menu’, select 'Pay' then 'Quick Transfer
Select ‘Set up Quick Transfer’.
Select the account funds will be transfered from.
Select the account funds will be transfered to.
Confirm the amount to be transfered when using quick transfers (Options are $50, $100 or $200).

Log in to the Defence Bank app.
Select 'Settings' from the main menu.
Select ‘Quick Balance’.
From the list of accounts displayed, tap the toggle to nominate your accounts for Quick Balance.

Effective from 1 December 2023, Your transaction daily limit is $10,000 which can be managed through online banking or the app.

If you wish to transfer money greater than $10,000, simply contact the team at Australia’s Defence Bank on 1800 033 139 between 8am and 6pm AEST/AEDT Monday to Friday, or visit your local branch.

You can access all accounts in your name through the app. If you are an authorised signatory of another account, you can access these too if the account owner/s has provided approval.

We recommend setting up Card Alerts as it is one of the best ways to immediately identify activity on your card, especially if it is a transaction you are unsure of. Here’s how you do it:

Log in to the Defence Bank app.
Select ‘Settings’ within the menu.
Tap ‘Alerts’ and select the ‘Cards’ tab.
Select the Card you would like to establish alerts on (this is specific to each individual card).
Select the Transaction Type(s) you would like to receive alerts on (i.e. Pay Wave/Pass, ATM withdrawals, Credit Card and EFTPOS).
For each Transaction Type you would like to receive an alert for, you can select to be notified of when a transaction occurs or if a threshold is exceeded.

Setting up alerts is easy and a great way to stay across the activity on your accounts.

Log in to the Defence Bank app.
Select ‘Settings’ within the menu and tap ‘Alerts’.
Tap the toggle of your preferred method of notification (SMS or Email).
Tap the toggle to receive either Push Notifications or set up Scheduled Alerts.
Once all your alert parameters are selected, tap the next arrow icon.
From here you can select the type of alerts you require.

If you would like to deregister Alerts, simply follow these steps.

Log in to the Defence Bank app.
Select ‘Settings’ within the menu.
Tap ‘Alerts’ and tap the settings cog icon in the top right hand corner.
Select ‘Deregister’ to remove all alert settings.
A confirmation message will display, Select ‘Deregister’.

One of the optional features of a Defence Bank Everyday Access, Offset accounts or Pension Saver (eligible accounts) is automatic Round Ups.

Each time you spend with your Defence Bank Visa Debit card, your purchases are rounded to your choice of the nearest dollar, nearest $5 or nearest $10 with the funds transferred to your nominated Defence Bank savings account.

Purchase amount.	Round up amount.	Amount saved.
$1.23	$1	$0.77 (= $2.00 - $1.23)	Rounds up to nearest $1.
$1.23	$5	$3.77 (= $5.00 - $1.23)	Rounds up to nearest whole dollar amount that is exactly divisible by 5 (without remainder).
$1.23	$10	$8.77 (= $10.00 - $1.23)	Rounds up to nearest whole dollar amount that is exactly divisible by 10 (without remainder).

Open the Defence Bank app.
Select Manage Accounts from the drop-down menu.
Select Round Ups.
Tap your Everyday Access account.
Select the account you want your Round-up amount transferred to (see below).
Select the amount you wish to round-up ($1, $5, $10)
Hit Start Saving

The Round Up feature is only available via the Defence Bank app.

To set up Round Ups, you are required to have an Everyday Account, Offset Account or a Pension Saver (‘eligible accounts’) with a Visa card attached, and be the primary owner of one of the following savings accounts, which are the ‘to accounts’:

iSaver.
Max eSaver.
Salute.
Home Loan Offset Account.
Pension Saver.
Everyday Access.
Cadet Saver.
Teen Saver.
Kids Club.

You can stop or change your Round Up amounts any time via the app in ‘Manage accounts’ under ‘Round ups’ any time.

Virtual branch is an appointment scheduling tool which enables a virtual face to face meeting, where we can hold specialised conversations or share screen to help you navigate our products and service options i.e. website products pages, tools and advise section, mobile app how to videos, website calculators etc.

To make an appointment,

Select the Make an appointment button where available.
then complete the form and click “Book”.

Your booking will be confirmed on screen and you will receive an email confirming the date and time and the name of the assigned consultant, along with a join now button.

Yes, we have all the pays – Apple, Google, Samsung, and Garmin pays.

Absolutely, your Visa Debit and credit cards can be used with Apple, Garmin, Google and Samsung Pays. You can set your cards up through the Defence Bank app, or directly through your device’s digital wallet.

Click here for set up instructions.

Currently only an individual account holder (an account in the name of one person only) can make changes to term deposit renewal instructions via online banking.

Joint account holders cannot change the account to redeem in online banking, however, they can view the renewal information.

A signatory to the account can view the account in online banking, but cannot see the renewal instructions nor make changes in online banking.

Power of Attorney (POA) holders can view the renewal information, but, cannot make any changes in online banking.

This is the same for Retirement Savings Account (RSA) account holders, you will not be able to see the renewal instructions nor make changes in online banking for an RSA term deposit.

Prior to the maturity date, if you are the sole account owner, you can elect to redeem to a Defence Bank savings account in your name at maturity.

Prior to the maturity date, if you are the sole account owner, you can elect to renew your term deposit for the same term at the rate available on the day of maturity.

Select renewal details, (found by selecting the three dots beside the relevant term deposit).
Select 'No' when asked if you want to renew.
Select your nominated deposit account to receive the funds by selecting the drop-down box beside the visible savings accounts.
Select save changes.