Why has my account become dormant?
If an account has no member-initiated transactions for 12 months it will be made dormant.
You can activate your account from dormant to active by contacting our Contact Centre on 1800 033 139, your local branch, sending us a Secure Message or using the Contact Us form. A dormant account can be avoided by transferring as little as five (5) cents either in or out of the account within a 12 month period.