As the holiday season ramps up, online shopping in Australia hits its peak, bringing both excitement and a higher risk of scams. With more people shopping online, it’s crucial for ADF members and their families to stay on guard against rising Christmas scams. Australians are falling for more clever frauds, so knowing how to spot them is essential for a safe and stress-free shopping experience.
Understanding the risk.
Online shopping fraud has surged, especially around Christmas. In 2024, the Australian Competition and Consumer Commission (ACCC) reported Australians lost over $3.46 million to online scams, with many of these losses occurring during the holiday season. Scams can range from fake online stores to counterfeit products and dodgy deals. While investment scams make headlines, the more subtle scams targeting everyday shoppers during Christmas can cause serious harm.
Common Christmas scams.
Fake online stores and websites.
Fake e-commerce sites are popping up more often, offering luxury products at too-good-to-be-true prices. But after you buy, the item either never arrives, or you get a knock-off instead. To avoid this, always check for "HTTPS" in the URL, look for trust seals, and check the site’s reviews before making any purchase.
Social media shopping scams.
Scammers are using social media more to push fake products and deals. They might set up fake profiles or hijack real ones to post dodgy ads. One common scam involves offering popular items like gaming consoles at low prices. Once you pay, the product never arrives. To protect yourself, check the seller’s profile, look at reviews, and be cautious of deals that sound too good to be true.
Phishing emails and messages.
Phishing scams are getting harder to spot. Scammers might send emails or messages that look like they’re from real companies. A common trick is sending a fake delivery notification asking you to click a link to track your package. That link leads to a fake website designed to steal your personal and financial info. Always double-check the sender’s email and avoid clicking on any links or attachments from unknown sources.
Gift card scams.
Gift card scams are becoming more common. Scammers might pose as government agencies or utility companies, demanding payment in gift cards. They might also try to sell fake or already used gift cards. Always buy gift cards from trusted retailers and never send them as payment if anyone asks you to. By staying aware and following these simple tips, you can have a safer and more enjoyable holiday shopping experience.
Charity donation frauds.
During the holiday season, scammers often set up fake charity websites or send emails asking for donations to causes that don’t exist. They use emotional appeals and pressure tactics. Before donating, verify the charity’s details through the Australian Charities and Not-for-profits Commission, and avoid donating through wire transfers or cryptocurrencies.
Educate yourself on how to keep your money safe from scammers.
Read our series of blog articles about scams, fraud and security.
Alternatively, talk to our team by calling our Contact Centre on 1800 033 139 or visit your local branch.
Important note: This information is of a general nature and is not intended to be relied on by you as advice in any particular matter. You should contact us at Defence Bank to discuss how this information may apply to your circumstances.
